Contact us first
If there is a problem with your order, contact us at info@rishilux.com within 48 hours of delivery with your order details and clear photographs of the issue. We will review the request and guide you through the next step.
Eligible returns
Items may be eligible for return when they arrive damaged, defective, incorrect, or materially different from the confirmed order. Products must be unused, undamaged, and returned with their original packaging where applicable.
Non-returnable items
Custom-made, personalised, used, altered, or damaged items may not be eligible for return unless the issue was caused by Rishilux. Products marked as final sale are also not returnable.
Review and resolution
After we receive the information or returned item, our team will review it. If approved, we may offer a replacement, store credit, or refund to the original payment method, depending on availability and the circumstances.
Refund timing
Approved refunds are initiated after review. The time for the amount to appear in your account depends on your bank or payment provider.